Always be polite and courteous and ask if exceptions are ever made," she says. Are you with us?
Harm to minors, violence or threats, harassment or privacy invasion, impersonation or misrepresentation, fraud or phishing, show more. I got a skirt but I don't like it anymore can I get a refund if I've lost my receipt? If it's faulty do they have to give me a refund? Are you sure that you want to delete this answer? Without a receipt you have no proof of purchase so you might not even get a voucher Stores are not obliged to give refunds unless the goods are faulty and even then , you need a receipt as proof of purchase.
Not exactly sure what a "faulty" skirt is, but you can get a refund. If you paid by credit card or have someone who witnessed that you bought the skirt in that shop, they should refund you without a receipt. Some shops will give you a refund even without that, but it's more likely that they will only replace it with a skirt that isn't "faulty".
If it's obvious that the skirt has been used and looks worn, your only chance would be to contact the manufacturer. The store you brought the skirt from has no legal obligation to give you a refund without a receipt,however some stores will give you a refund without a receipt if it is in its Original packaging.
Its at the stores discretion wherever they give you a refund or not. Sorry, you have got a difficulty, because of the fact Boots won't settle for refunds on elegance products, issues like face lotions, makeup etc, till they're nicely sealed in a plastic outer hide that has not been opened in any way. So if that's basically like a pot of face cream, i think of you have got trouble returning it.
The shop may be able to give you an exchange of goods, however that will be down to manager discretion, even if it is "faulty". If you "do not like" something anymore, you cannot just use it and give it back unless it's from friends or family by mutual consent. You can also ring the shop's customer services line to find out its returns policy. Remember that if you're trying to return an unwanted item purchased online, you have additional statutory rights to return it under the Consumer Contracts Regulations.
Most retailers impose time limits for returning non-faulty products, such as 28 days, but many extend around Christmas for example, so you might have more time than you think to return an unwanted product.
If you paid by credit card, you also have extra protection under Section 75 of the Consumer Credit Act. Most retailers have policies which stipulate that they will accept non-faulty returns, as long as items are unused and in perfect condition with their undamaged original packaging. But all shops usually require a few key things. If you simply change your mind, the retailer has no legal obligation to give you your money back, should you return an item without a receipt.
However, many stores will offer an exchange or credit note, so its always worth asking. If your goods are faulty and you don't have the receipt, you still have the right to a repair, refund or replacement as under the Consumer Rights Act. You just need to show proof of payment, such as a bank statement with the transaction on it. The retailer's returns policy may state that customers will only receive a credit note or vouchers, but this should only apply where the item is unwanted.
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Directory Careers Contact us 60 years of Which? I want to return my goods, what are my rights? How you return your goods will depend on where you purchased them and why you want to return them. We explain online returns, faulty goods rights and store returns policies. In this guide Online returns Returning faulty goods Store returns or exchange policy Items that can't be returned What do you need for returns If you don't have a receipt Do I have to accept a credit note for a return?
Related guides Consumer Rights Act I want to return something bought online Letter to get a refund if your item is faulty.
No receipt? No problem, you can still get a refund the "no refund or return without a receipt" line. No store has to change or refund an item simply because the owner does not like the colour. Whether you’ve gotten a gift you really don’t like or you’re just prone to losing receipts, returning items without a receipt can sometimes be a minefield. You can probably return most of it without a receipt. (iStock) For people who meticulously organize and catalog their receipts, returning merchandise is no problem.